Our goal is that you are 100% satisfied with your purchase. If you find that you are not, we are here to help you make the return process as easy and seamless as possible. 

You have 30 calendar days to return your items from the purchase date. 

Your items must be unused and in the same condition you received it. The items should also be returned with the original packaging including boxes, bags, ribbon and paper. There should be no dust, hair or marks on the product/s as well as no smell of cigarettes, perfumes or other smells.

All items will be inspected upon return. If we feel an item has been used we have the right to refuse a return. If this happens we will notify the buyer by email and return the item to the buyer with no refund.

We also have the right to charge a restocking fee if we feel the item needs to be cleaned. If this happens we will notify the buyer by email and process the return minus a 20% restocking fee of the price of the item. 

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Refunds

Please allow 2-3 weeks for your refund to fully go through. It takes about a week for us to receive your product once you have shipped it back and we immediately begin the inspection process so you can get your refund as quickly as possible. We will notify you along the way; When we receive your item; When your item has been inspected, If your refund has been approved. 

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Contact Us

If you have any questions or concerns regarding your return or an item you purchased please email us at: help@theinsidevault.com - you will get a response from us within 24 hours.